Reference

How raya9999 Handles Your Personal Data

Your account details, wallet connections, and session activity are handled with care — this page tells you exactly what we collect, why we collect it, and how you can request changes.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and session transparencyContact us to update your data

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about your stored data, want to request a correction, or need to raise a privacy concern, our support team handles these requests directly. We aim to respond to all data-related queries within a reasonable timeframe. Reach us through any of the channels below — choose whichever works from your device.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to your account data in transit and at rest. Cookies are used to keep your session active and remember your lobby state — not to track you across other websites. You can manage cookie preferences through your browser settings at any time. Here is what each area of our data practice covers.

Cookies and Session Data

We use session cookies to keep you logged in and remember your lobby position. These expire when you close the browser. No cross-site tracking cookies are placed on your device.

Wallet Data Security

Your DANA, OVO, or GoPay details are never stored in plain text. Wallet identifiers are encrypted and referenced only during the transaction matching process by our payments layer.

Account Access and OTP

Login uses a one-time passcode step when your device or location changes. This reduces the risk of unauthorised access even if your password is compromised elsewhere.

Data Retention and Deletion

We keep account data while your account is active. After closure, we retain records only as long as applicable rules in Indonesia require. Request deletion anytime via support.

What Information We Collect and Why

raya9999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, email address, and the wallet identifier you use to transact, whether that is DANA, OVO, or GoPay. This data is used to verify your account, process deposits and withdrawals, and keep your session

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secure. We also collect technical data: your device type, browser, IP address, and pages visited within the lobby. This helps us detect unusual activity and keep your account accessible. We do not sell your personal data to third parties. Payment data linked to your DANA, OVO,
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or GoPay wallet is used solely to match your deposit and withdrawal requests to the right account. When you make a transaction, your wallet provider handles its own separate data under its own policy. We retain your account data for as long as your account is
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active and for a reasonable period after closure, as required by applicable rules. Where local law in Indonesia sets specific retention or disclosure obligations, those requirements take precedence. You can request a copy of your stored data or ask us to delete it by contacting our
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support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how your data is managed on this platform. Each answer reflects how we actually handle the situation — not a generic statement.

We collect your name, email address, and the wallet reference you register — DANA, OVO, or GoPay. We also log your device type and IP address for security purposes.

No. Your wallet details are used only to match your deposit and withdrawal transactions. They are not shared with third parties outside of the payment processing step.

Yes. Submit a data access request through live chat or the Help section of your account. Include your registered email so we can locate your profile and respond accurately.

Contact support via live chat or email with a deletion request. We will process it in line with applicable retention rules for Indonesia and confirm once the data is removed.

No. We use session cookies only within the platform — to keep you logged in and hold your lobby state. Cross-site tracking cookies are not placed on your device.

We retain records for the period required under applicable rules in Indonesia, then remove them. You can request early deletion; we will confirm what can be removed and when.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How raya9999 Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Frequently Asked Questions About Your Privacy

01 What personal data does raya9999 collect when I open an account?

02 Is my GoPay or OVO wallet information shared with anyone?

03 Can I request a copy of the data you hold about me?

04 How do I ask raya9999 to delete my account data?

05 Does raya9999 use cookies to track me across other websites?

06 What happens to my data if I close my account?

Privacy Policy

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